What is the shipping and delivery time?
When placing your order please note the following normal delivery times for most products:
3-5 business days for all of our products.
If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.
Can I get free shipping on my order?
We offer free shipping for orders over 100$.
Refund Policy for KakiMonkey
1. Refund Period
KakiMonkey offers a refund policy with a 14-day return period. If you are not completely satisfied with your purchase, you may request a refund within 14 days from the date of delivery.
2. Eligibility
To be eligible for a refund:
- The item must be in its original condition, unworn, and with all original tags attached.
- Any product-specific packaging or accessories must be included.
- You must provide a valid proof of purchase.
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team and provide your order number and a description of the issue.
- Our team will review your request and, if eligible, provide instructions for returning the item.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, KakiMonkey will cover the return shipping costs.
5. Inspection and Approval
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria outlined in Section 2. If the item is approved for a refund, we will process the refund to the original payment method within a reasonable timeframe.
6. Refund Timing
The timing of the refund may vary depending on the payment method used. Generally, refunds are processed within 5 - 10 days after approval. Please note that it may take additional time for your bank or payment processor to reflect the refund in your account.
7. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Gift cards or e-gift cards.
- Custom-made or personalized products.
- Items marked as "Final Sale."
8. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at sales@kakimonkey.com .